As part of monitoring your incidents, you can create your own dashboard.
You can create dashboard blocks for these incidents and generate a report with various information: processing time, the number of open incidents, etc.
In this example, we will create the following sections in the dashboard: a first section displaying global incident tracking, a second section showing incident tracking by perimeter, and a third section displaying the tracking of incident remediation.
The indicators we can add include:
Average processing time for incidents
Average processing time for critical incidents
Incidents created
Open critical incidents
Critical incidents created
Open incidents
Incident processing rate
These same indicators with a forced scope
Action plan achievement rate
Progress of action plans
Open, closed, planned actions, etc.
🔎 Find an article on building a dashboard for tracking actions.
Here’s what our dashboard looks like:
Section 1: "Global Incident Tracking"
Section 2: "Incident Tracking by perimeter"
Section 3: "Remediations"
