Metrics and Indicators

A metric is a set of values associated with one or more perimeters.

An indicator is composed of a formula based on metrics.

Risks

Throughout the following, the level is the product of (probability × impact). The levels are: initial, current, target, and minimal.

These levels must respect the following condition:
initial ≥ current ≥ target ≥ minimal

For a risk:

Target reduction = target level
Current reduction = current level
Achievement rate = (initial level - current level) / (initial level - target level)

For a perimeter, register, or global scope, the calculation is the same but covers a different set of risks:

Perimeter: all risks associated with the perimeter
Register: all risks in the register
Global: all risks

Calculations:

Number of risks = number of risks
Initial number of high risks = number of risks where the initial level ≥ risk.high_threshold preference
Current number of high risks = number of risks where the current level ≥ risk.high_threshold preference
Target number of high risks = number of risks where the initial level ≥ risk.high_threshold preference
Initial risk level = sum of initial levels of risks where initial level ≥ risk.high_threshold preference
Current risk level = sum of current levels of risks where initial level ≥ risk.high_threshold preference
Target risk level = sum of target levels of risks where initial level ≥ risk.high_threshold preference
Current reduction = average of current reductions, weighted by initial risk level
Target reduction = average of target reductions, weighted by initial risk level
Achievement rate = average of achievement rates, weighted by initial risk level

Gaps

Score

Treatment achievement = treatment rate based on the creation date and target date of the gap register
Global treatment score = treatment rate including all gaps
Current treatment score = treatment rate of active (not closed) gaps

Activity

Gaps resolved (monthly) = gaps closed during the month
Gaps created (monthly) = gaps created during the month

Status

Ongoing gaps = gaps with status IN_PROGRESS
Closed gaps = gaps with status CLOSE
Open gaps = gaps with status TO_HANDLE or TO_BE_CONFIRMED
Valid gaps rate = percentage of gaps not marked as anomalous

🔎 For more information, an article is dedicated to indicators related to gaps

Exemptions

Status

Ongoing exemptions = status Granted
Open exemptions = statuses that are not Closed or Rejected, i.e., Requested or Granted
Pending exemptions = status Requested

Warning

Expiring exemptions = status Granted and less than 30 days before the end date
Overdue exemptions = status Granted and end date has passed

Score

Treatment rate = progress of actions for exemptions with status Granted

Recurring Tasks

By status

These indicators are available globally, per register, and per group.

The number of task “completions” is not time-limited.

Completed OK (DONE_OK) = tasks with status Done OK (green)
Completed (DONE) = tasks with status Done OK or Done KO (green + blue)
To do (TO_DO) = tasks not filled in for the current periods (dark blue)
Late (LATE) = tasks with status Late (not in current period and not completed, yellow)
Not applicable (NON_APPLICABLE) = tasks with status Not applicable (grey)
Not done (NOT_DONE) = tasks with status Not done (red)
Rejected (REJECTED) = tasks with status Rejected (yellow hatched)

Entry

These indicators are available globally, per register, and per group, for the current period, previous period, and the past 365 days.

Entry rate = sum of completed tasks (OK or KO) + not done + NA, divided by the sum of completed, not done, NA, to do, to approve, and rejected tasks.

Completion

These indicators are available globally, per register, and per group, for the current period, previous period, and the past 365 days.

Completion rate over a period = completed tasks (OK or KO) divided by the sum of completed, not done, to do, to approve, and rejected tasks.

Incidents

Activity

Incidents created = number of incidents detected during the month, regardless of status
Open incidents = total number of incidents with status Open
Critical incidents created = incidents detected in the month and whose impact or max DICP is greater than the incident.critical_value preference
- (Use impact if incident.impact_mode = regular, max DICP if = AICP)
Open critical incidents = total open incidents with impact or max DICP above incident.critical_value
Average incident resolution time = total treatment time / number of incidents resolved in the month, in hours
Resolved incidents = incidents with Finished status and an end date within the month
Average total resolution time = average duration between detection and end date, in hours
Average resolution time for critical incidents = total treatment time / number of critical incidents resolved in the month, in hours

Performance

Incident treatment rate = weighted average of action progress by incident impact
= Σ (average action progress × incident impact) / total impact
= total treatment × impact / total impact
Total treatment = average progress of incident actions / 100
Total impact = sum of the impact of all incidents not in status Closed / 100

If an incident is still open but has no action, the progress is considered 0.

Actions

Global Scope

💡 These indicators are generated by the daily CRON. It may take up to 24 hours after context creation for them to appear.

Metric Label	Metric ID	Description
Actions to plan	`__ACT_TO_PLAN`	Number of actions with status To Plan
Planned actions	`__ACT_PLANNED`	Number of actions with status Planned
Ongoing actions	`__ACT_ONGOING`	Number of actions with status Ongoing
Standby actions	`__ACT_STANDBY`	Number of actions with status Standby
Completed actions	`__ACT_FINISHED`	Number of actions with status Finished
Cancelled actions (daily)	`__ACT_CANCELLED`	Number of actions with status Cancelled
Actions created (monthly)	`__ACT_M_CREATED`	Number of actions created during the month
Actions closed (monthly)	`__ACT_M_FINISHED`	Actions marked Finished during the month
Actions cancelled (monthly)	`__ACT_M_CANCELLED`	Actions marked Cancelled during the month
Anomalies	`__ACT_NB_WARN`	Number of anomalous actions
Overall progress	`__ACT_AVG_PROD`	Overall progress of actions
Target progress achievement	`__ACT_AVG_REACH`	Progress vs. target dates

Progress: average of all action progress values from 0 to 100
Achievement: takes into account current start/end state

In "All Actions":

Active Action Progress (formerly Global Progress) = calculates progress of all actions in context (including Ongoing, Standby, and Finished actions with a due date in the future).
Progress of all actions: uses the same calculation as registers (including Finished, To Plan, Planned, Ongoing, Standby, etc., without filtering by due date).